Privacy Policy Monsterwin Casino
Effective Date: October 2024
At Monsterwin Casino, we are committed to protecting your personal data and ensuring a secure and transparent online gaming experience. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or use our website and services.
1. Who We Are
Monsterwin Casino (“we”, “our”, “us”) is the data controller responsible for processing your personal information as described in this policy. We manage all collected data in accordance with applicable privacy and data protection laws.
2. What Personal Data We Collect
When you use Monsterwin Casino’s website or services, we may collect the following types of personal data:
Account Information: Name, email address, contact details, and account preferences.
Identification Data: Documents or verification information (when required for security or compliance).
Transaction Data: Deposits, withdrawals, and betting history.
Usage Information: Device type, browser, IP address, location data, and website activity.
Communication Records: Customer support messages, emails, and live chat transcripts.
Cookies and Tracking Data: Details gathered through cookies and similar technologies (see our Cookie Policy).
3. Why We Collect Your Data
We process your personal data for the following purposes:
To create, manage, and maintain your account.
To process transactions securely (deposits, withdrawals, payments).
To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
To enhance our website, services, and customer experience.
To send marketing or promotional content — only with your consent.
To detect, prevent, and investigate fraudulent or suspicious activity.
4. Lawful Basis for Processing
Your data is processed under one or more of the following legal bases:
Consent: When you agree to marketing or optional features.
Contractual Necessity: To provide the services you request.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: To improve our platform, security, and user experience.
5. How We Share Your Data
We only share your information when necessary and under strict data-protection agreements. Your personal data may be shared with:
Service Providers: For payment processing, customer support, or IT operations.
Business Partners and Affiliates: For service delivery and compliance.
Regulatory Authorities: When legally required for audits, investigations, or reporting.
Marketing Partners: Only with your prior consent.
We do not sell or trade your personal data to third parties.
6. Data Retention
We retain your personal information only as long as necessary to fulfill business, legal, or regulatory requirements. Once retention periods expire, your data is securely deleted or anonymized.
7. Your Rights
Under applicable data protection laws, you have the right to:
Access your personal data.
Correct inaccurate or incomplete information.
Delete your personal data (“right to be forgotten”).
Object to certain data processing activities.
Withdraw Consent at any time for marketing.
Request Data Portability (transfer to another provider).
To exercise your rights, contact our Data Protection Officer at dpo@monsterwin.com.
8. Cookies and Tracking Technologies
We use cookies to improve functionality, analyze performance, ensure security, and personalize content. For more details, please see our full Cookie Policy.
9. Data Security
Monsterwin Casino uses advanced SSL encryption, firewalls, and secure storage systems to protect your data from unauthorized access, disclosure, or loss. Access is restricted to authorized personnel only.
10. International Data Transfers
Your personal data may be transferred and processed outside the European Economic Area (EEA). In such cases, we implement safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
11. Business Transfers
In case of a merger, acquisition, or sale, your personal data may be transferred to the new entity, which will continue to honor this Privacy Policy.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. The latest version will always be available on our website.
13. Contact Information
If you have questions or complaints regarding your personal data or this Privacy Policy, please contact our Data Protection Officer (DPO):
📧 dpo@monsterwin.com
